Provide feedback

TIS National endeavours to provide a high quality of service to all our clients and values feedback for continuous improvement of our services. Please provide your feedback by completing the Department of Home Affairs’ Compliments, complaints and suggestions form

We will only contact you about your feedback if you have indicated that you would like a response from TIS National. 

 

Alert message

From Tuesday 27 October, TIS National clients wishing to submit feedback about our services will be directed to the Department of Home Affairs’ Compliments, complaints and suggestions form. This form will allow clients to submit feedback regarding TIS National’s services directly through the Department’s Global Feedback Unit. Should you experience any issues submitting feedback about TIS National services, please contact our Client Liaison Team, Monday – Friday 9 am - 5 pm on 1300 655 820 or email tispromo@homeaffairs.gov.au.